There has been much discussion in recent years about the integration of information and communication technologies (ICTs) in administrative practices in developing countries. It is assumed that ICT adoption in government processes (e-governance) bridges the gap between state and citizens and facilitates good governance. Though the private sector and civil society are often at the vanguard of technology adoption, the public sector facilitates the diffusion of new technologies through policies that provide guidelines and create a conducive environment. Paradoxically, public sector organizations are not always early adopters, as numerous studies indicate. But the significant investment in the ICT sector by the Nigerian government generated interest in understanding if this paradox holds true in the context of e-governance in Nigeria. This interest prompted this research on the role of ICTs in the administrative practices of federal government institutions. The research focused on various dimensions of e-governance such as quality of online services, human and technological capacity and the level of technologically-mediated interactions between the civil society and government. The research demonstrates that while much has been done to promote e-governance at the federal government level, the rate of diffusion is low. There is also observable gap between policies and practice as well as deficiencies in e-governance implementation in the surveyed federal institutions. This book makes an important contribution to the understanding of the implications of ICT adoption in Nigerian public institutions, and provides a roadmap for an e-governance framework for the Nigerian context. It is a useful resource for policymakers, public servants at all levels of government, the private sector and civil society. It is especially recommended for students of public administration and information technology.
University of Technology