Zion Tech Group provides DELL, HP, IBM, ORACLE, HUAWEI, CISCO, with parts delivery and SLA with response time 24/7 – 365 days.
We provide the necessary follow-up since the opening of the call, supply of parts with logistics centers distributed around the world.
- Technicians available 24 hours a day in 193 countries, performing corrective and preventive maintenance on servers, storages, and other IT equipment.
- Upgrade of controller cards, HDD, memories, processors, supplies, tape drives.
- Firmware updates, drive, BIOS, software installation, operating systems plus desktop and server virtualization.
- Internal hygiene in IT equipment.
- Remote incident tracking.
- Real-time ticket updates 24 hours a day with trilingual call center.
On-site Field Technician Services
• Comprehensive end-to-end storage life cycle query and management.
• Break-fix solutions for storages, storage and other types of IT hardware.
• Flexible support for needs and contingencies.
• Proactive and reactive monitoring of storages.
• Incident management, Problem management, Change management.
• Supplier management, including acquisition and installation of storage hardware.